Clean Tech – Privacy Policy
Last updated: 02/12/2025
1. Introduction
Clean Tech (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you visit our website, contact us, or use any of our cleaning services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK privacy laws.
This Policy covers all parts of Clean Tech, including carpet cleaning, upholstery cleaning, window cleaning, exterior cleaning, static caravan services, commercial contracts, and any related cleaning work we undertake.
________________________________________
2. Who We Are
Clean Tech (Aqua Devine Ltd)
Registered in England & Wales
Company number: 12559812
Registered office: Unit 9 Bergen Way Business Park, Bergen Way, King’s Lynn, PE30 2DD
Email: jordan@cleantech-norfolk.co.uk
Telephone: 01485 609223
For data protection purposes, Clean Tech (Aqua Devine Ltd) is the data controller, responsible for deciding how your personal data is processed.
________________________________________
3. The Information We Collect
We may collect and process the following information:
a) Information you provide directly
• Name and contact details (phone number, email, address)
• Property access instructions or job details
• Enquiry information (via website form, phone, email, text, Messenger, WhatsApp etc.)
• Billing and payment information
• Photographs you send us for quotation or damage assessment
• Information relating to commercial contracts
• Job applications or CVs if applying to work with us
b) Information collected automatically
When you use our website:
• IP address and browser type
• Device information
• Pages visited and time on site
• Cookies and analytics data (see Cookie Policy)
c) Information from third parties
• Social media platforms when you contact us via ads or messaging
• Payment providers
• Public sources such as Companies House
• Subcontractors we work with on larger projects
________________________________________
4. How We Use Your Personal Data
We use your information to:
• Provide quotes and respond to enquiries
• Attend your property and deliver cleaning services
• Manage bookings, invoices, and payments
• Send appointment reminders or updates
• Handle warranty/guarantee requests
• Maintain customer records for repeat services
• Improve our website, services, and communication
• Comply with our legal and financial obligations
• Process job applications
We never use your personal data for purposes unrelated to those listed above.
________________________________________
5. Lawful Basis for Processing
We rely on one or more of the following lawful bases:
• Contract: to provide cleaning services or quotes at your request
• Legal obligation: tax, accounting, record keeping
• Legitimate interests: responding to enquiries, customer service, marketing to existing customers
• Consent: where you explicitly opt-in to marketing emails
________________________________________
6. Sharing Your Personal Data
We only share personal data with trusted partners when necessary:
• Subcontractors assisting us with booked work
• Static caravan parks when coordinating access
• Payment processors and banks
• IT, website and email service providers
• Accountants, insurers, and legal advisers
• Regulatory bodies such as HMRC if required by law
We do not sell, rent, or trade your information with any third parties.
All third parties must keep your data secure and use it only for the agreed purposes.
________________________________________
7. Data Retention
We keep your information only as long as necessary:
• Customer records & booking history: 6 years
• Financial records (invoices/payments): 6 years
• Job applications/CVs (unsuccessful): up to 12 months
• Marketing consent: until you opt out
After this, data is securely deleted or anonymised.
________________________________________
8. Your Rights
Under the UK GDPR you have the right to:
• Access your personal data
• Correct inaccurate information
• Delete your data
• Restrict how we use it
• Object to certain processing
• Request transfer of your data
• Withdraw consent at any time
To exercise your rights, email jordan@cleantech-norfolk.co.uk
We may ask for proof of identity for security purposes.
If you’re unhappy with how we handle your data, you can complain to:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
________________________________________
9. How We Protect Your Data
We use appropriate technical and organisational measures to keep your information secure, including:
• Encrypted devices and secure servers
• Strong passwords and access controls
• Data minimisation
• Staff training in data protection
• Regular security reviews
________________________________________
10. Cookies & Website Analytics
Our website uses cookies to:
• Improve functionality
• Enable form submissions
• Analyse website traffic and performance
Full details are set out in our Cookie Policy (available separately).
________________________________________
11. Marketing Communications
We may contact you with updates, promotions, or reminders about our services only if:
• You previously used our services and didn’t opt out, or
• You gave explicit consent
You can opt out at any time by emailing us or using the unsubscribe link.
________________________________________
12. International Transfers
We normally process your data within the UK. If data is transferred outside the UK (e.g., cloud hosting), we ensure safeguards such as:
• ICO-approved Standard Contractual Clauses
• Transfers to countries with adequate data protection laws
________________________________________
13. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for their content or privacy policies. We recommend checking their policies before providing personal data.
________________________________________
14. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will always be posted on this page with a new “last updated” date.
________________________________________
15. Contact Us
If you have any questions about this Privacy Policy or your personal data:
Data Controller
Clean Tech (Aqua Devine Ltd)
Email: jordan@cleantech-norfolk.co.uk
Telephone: 01485 609223
Postal address: Unit 9 Bergen Way Business Park, Bergen Way, King’s Lynn, PE30 2DD
Last updated: 02/12/2025
1. Introduction
Clean Tech (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you visit our website, contact us, or use any of our cleaning services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK privacy laws.
This Policy covers all parts of Clean Tech, including carpet cleaning, upholstery cleaning, window cleaning, exterior cleaning, static caravan services, commercial contracts, and any related cleaning work we undertake.
________________________________________
2. Who We Are
Clean Tech (Aqua Devine Ltd)
Registered in England & Wales
Company number: 12559812
Registered office: Unit 9 Bergen Way Business Park, Bergen Way, King’s Lynn, PE30 2DD
Email: jordan@cleantech-norfolk.co.uk
Telephone: 01485 609223
For data protection purposes, Clean Tech (Aqua Devine Ltd) is the data controller, responsible for deciding how your personal data is processed.
________________________________________
3. The Information We Collect
We may collect and process the following information:
a) Information you provide directly
• Name and contact details (phone number, email, address)
• Property access instructions or job details
• Enquiry information (via website form, phone, email, text, Messenger, WhatsApp etc.)
• Billing and payment information
• Photographs you send us for quotation or damage assessment
• Information relating to commercial contracts
• Job applications or CVs if applying to work with us
b) Information collected automatically
When you use our website:
• IP address and browser type
• Device information
• Pages visited and time on site
• Cookies and analytics data (see Cookie Policy)
c) Information from third parties
• Social media platforms when you contact us via ads or messaging
• Payment providers
• Public sources such as Companies House
• Subcontractors we work with on larger projects
________________________________________
4. How We Use Your Personal Data
We use your information to:
• Provide quotes and respond to enquiries
• Attend your property and deliver cleaning services
• Manage bookings, invoices, and payments
• Send appointment reminders or updates
• Handle warranty/guarantee requests
• Maintain customer records for repeat services
• Improve our website, services, and communication
• Comply with our legal and financial obligations
• Process job applications
We never use your personal data for purposes unrelated to those listed above.
________________________________________
5. Lawful Basis for Processing
We rely on one or more of the following lawful bases:
• Contract: to provide cleaning services or quotes at your request
• Legal obligation: tax, accounting, record keeping
• Legitimate interests: responding to enquiries, customer service, marketing to existing customers
• Consent: where you explicitly opt-in to marketing emails
________________________________________
6. Sharing Your Personal Data
We only share personal data with trusted partners when necessary:
• Subcontractors assisting us with booked work
• Static caravan parks when coordinating access
• Payment processors and banks
• IT, website and email service providers
• Accountants, insurers, and legal advisers
• Regulatory bodies such as HMRC if required by law
We do not sell, rent, or trade your information with any third parties.
All third parties must keep your data secure and use it only for the agreed purposes.
________________________________________
7. Data Retention
We keep your information only as long as necessary:
• Customer records & booking history: 6 years
• Financial records (invoices/payments): 6 years
• Job applications/CVs (unsuccessful): up to 12 months
• Marketing consent: until you opt out
After this, data is securely deleted or anonymised.
________________________________________
8. Your Rights
Under the UK GDPR you have the right to:
• Access your personal data
• Correct inaccurate information
• Delete your data
• Restrict how we use it
• Object to certain processing
• Request transfer of your data
• Withdraw consent at any time
To exercise your rights, email jordan@cleantech-norfolk.co.uk
We may ask for proof of identity for security purposes.
If you’re unhappy with how we handle your data, you can complain to:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
________________________________________
9. How We Protect Your Data
We use appropriate technical and organisational measures to keep your information secure, including:
• Encrypted devices and secure servers
• Strong passwords and access controls
• Data minimisation
• Staff training in data protection
• Regular security reviews
________________________________________
10. Cookies & Website Analytics
Our website uses cookies to:
• Improve functionality
• Enable form submissions
• Analyse website traffic and performance
Full details are set out in our Cookie Policy (available separately).
________________________________________
11. Marketing Communications
We may contact you with updates, promotions, or reminders about our services only if:
• You previously used our services and didn’t opt out, or
• You gave explicit consent
You can opt out at any time by emailing us or using the unsubscribe link.
________________________________________
12. International Transfers
We normally process your data within the UK. If data is transferred outside the UK (e.g., cloud hosting), we ensure safeguards such as:
• ICO-approved Standard Contractual Clauses
• Transfers to countries with adequate data protection laws
________________________________________
13. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for their content or privacy policies. We recommend checking their policies before providing personal data.
________________________________________
14. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will always be posted on this page with a new “last updated” date.
________________________________________
15. Contact Us
If you have any questions about this Privacy Policy or your personal data:
Data Controller
Clean Tech (Aqua Devine Ltd)
Email: jordan@cleantech-norfolk.co.uk
Telephone: 01485 609223
Postal address: Unit 9 Bergen Way Business Park, Bergen Way, King’s Lynn, PE30 2DD