TERMS & CONDITIONS

1. Definitions
   1. “Company”, “We”, “Us”, “Our” refers to Clean Tech, trading name of Aqua Devine Ltd.
   2. “Client”, “You”, “Your” refers to any individual, business, or organisation engaging our services.
   3. “Services” means any cleaning, restoration, or related work carried out by Clean Tech.
   4. “Agreement” refers to these Terms & Conditions together with any written quotation, invoice, or booking confirmation.
2. Scope of Services
   1. Clean Tech provides carpet cleaning, upholstery cleaning, oven cleaning, hard floor cleaning, exterior cleaning (including render, stone, gutters, pressure washing, and solar panels), and other services as currently specified on our website https://cleantech-norfolk.co.uk.
   2. Services will be carried out with reasonable skill, care, and in accordance with industry standards.
   3. We reserve the right to decline any service where conditions are unsafe, access is restricted, or the work requested is outside of our scope.
3. General
   1. All fragile and breakable items must be secured or removed from the cleaning area by the client before our arrival. Heavy items will not be moved if unsafe. Any heavy items that must be moved must be emptied first by the client. If not emptied, we will clean around them. If the client insists on movement despite this, it is done at the client’s risk. Clean Tech accepts no responsibility for damage in this instance. Further, Clean Tech reserves the right not to be responsible for:
      1. Cleaning job not complete due to lack of hot water, power, or access at the agreed time.
      2. Lack of hot water, non pre-vacuumed carpets or a non-fully operational oven will incur a 100% charge.
      3. Third party (including pets) entering or present at the client’s premises during the cleaning process, causing re-soiling damage.
      4. Wear or discolouring of fabrics/fibres becoming more visible once soil has been removed.
4. Access
   1. It is the responsibility of the client to advise Clean Tech if access becomes restricted or unavailable due to factors including, but not limited to:
      1. Parking restrictions
      2. Parking permit requirements
      3. Double yellow lines
      4. Vehicle height access barriers
      5. Low-level archways
      6. No vehicle access due to bollards or similar restrictions
5. Equipment
   1. Clean Tech will provide all cleaning material and equipment to perform the work specified by the client in a professional manner using every care to accomplish a satisfactory level of service. The client agrees to supply access to the work area, all hot water and power. Failure to supply this may result in a £100 cancellation fee.
6. Electric Ovens
   1. Cleaning around a roof-mounted heating element is difficult. If liquid gets onto the element it may fail and need replacement. If roof cleaning is required, an electrician must remove and reinstall the element.
   2. Clean Tech will not be responsible for paint or chrome that flakes from internal or external surfaces or accessories.
7. Aga/Rayburn type Ovens
   1. Ovens must be switched off 24 hours prior to cleaning. Failure to do so will prevent cleaning; fees remain payable.
   2. Clean Tech is not responsible for paint or chrome flaking from surfaces or manufacturer badges.
8. Carpets, Upholstery, etc.
   1. Furnishings are not usually manufactured for later cleaning. Appearance may be affected.
   2. Due to variables in fibres, soiling, and conditions, Clean Tech cannot be held responsible for:
      1. Ageing or deterioration
      2. Migrating marks from back of fabrics
      3. Unstable dyes
      4. Deteriorated foam cushions
      5. Restoring white fabrics
      6. Urine contamination
      7. Finish or glaze loss
      8. Frayed piping or welting
      9. Broken zips
      10. Breakdown of fabric backing
      11. Shrinkage
      12. Removal of stains
      13. Browning
      14. Fading
      15. Water marking
      16. Yellowing
      17. Pre-existing wear & tear
      18. Loose frames/legs
      19. Nicked wood trim
      20. Loose or missing buttons
9. Colours
   1. Fibres/fabrics excessively soiled may not release all soil/stains without risk of damage. Clean Tech is not responsible.
10. Spills, Spots & Stains
    1. Prior to cleaning, visible spots and stains will be assessed and treated appropriately.
    2. Clean Tech is not responsible for permanent stains or those resulting from previous attempts.
11. Cleanability Code
    1. Care instructions must be followed. Excessive soil or inadequate maintenance may require alternative cleaning systems. Client approval required for any deviations.
12. Edgings/Seams
    1. Carpet edgings and seams must be correctly fitted. Clean Tech is not responsible for loose fibres, machinery damage, or seam separation due to pre-existing conditions.
13. Shrinkage
    1. Occurs with natural fibres exposed to moisture. Clean Tech will avoid shrinkage where possible, but is not responsible for movement or shrinkage due to pre-existing conditions.
14. Fabric/Leather Deterioration
    1. Heavy use, pets, children, or sunlight may weaken fabrics. Clean Tech is not responsible for natural deterioration.
15. Waiting Times
    1. Technicians will wait 15 minutes past appointment time. Additional waiting fees apply at £45 per 15 minutes. Minimum £100 charge if unattended.
    2. Client must be present during service; leaving early may incur additional waiting time.
16. Quotations & Pricing
    1. Quotations valid 30 days unless stated otherwise.
    2. Prices based on provided information; additional charges may apply if:
       1. Information is inaccurate/incomplete
       2. Scope changes
       3. Additional treatments required
    3. Minimum service charge applies.
    4. Prices include VAT.
17. Bookings & Access
    1. Bookings confirmed once date/time agreed; fees may apply.
    2. Booking fees non-refundable.
    3. Client responsible for safe access, utilities, and appliance readiness 24h prior.
    4. Parking arrangements/costs are client’s responsibility.
18. Payments
    1. Payment due immediately unless agreed otherwise.
    2. Commercial clients with credit terms: 14 days.
    3. Accepted: cash, bank transfer, debit/credit card.
    4. Late payments:
       1. Fixed fee £40
       2. Statutory interest 8% above Bank of England base rate
19. Client Cancellations and Refunds
    1. Cancellations via live call, confirmation by email.
    2. Plans change: notice required for fees:
       1. More than 48h: no fee
       2. 24–48h: 50% or £100 (whichever lower)
       3. Less than 24h/day: 100% fee
20. Our Cancellations
    1. We may cancel due to staff illness, unsafe conditions, or extreme weather.
    2. Cancellation with 24+h notice: reschedule.
    3. Cancellation <24h for controllable reasons: refund or new appointment.
    4. Unsafe conditions/extreme weather beyond our control: no charge, offer reschedule.
21. Refunds
    1. Payments in advance refunded if client chooses not to reschedule.
    2. Processed within 5 working days.
22. Liability & Limitations
    1. No guarantee all stains/soiling completely removed; some permanent.
    2. Not liable for:
       1. Pre-existing damage, wear, weaknesses in fabrics/surfaces
       2. Colour loss, fading, shrinkage
       3. Damage due to construction, poor installation, or third parties
       4. Client must notify of fragile/high-value items
       5. Liability limited to cost of service except in cases of death/personal injury
23. Complaints
    1. Report concerns within 48h of service.
    2. Clean Tech will investigate and return if appropriate.
    3. Refunds at Clean Tech discretion after reasonable rectification attempts.
24. Insurance
    1. Fully insured for Public Liability and Treatment Risk; evidence available on request.
25. Subcontractors
    1. Clean Tech may use subcontractors; all work under same service standards.
26. Data Protection
    1. Client details stored securely per UK GDPR.
    2. Data shared only to deliver services or comply with law.
27. Force Majeure
    1. Not liable for delays/failure due to events beyond our control (extreme weather, power outages, illness, government restrictions).
28. Governing Law
    1. Terms governed by England & Wales law.
    2. Disputes subject to exclusive jurisdiction of England & Wales courts.
29. Availability of Terms
    1. Published on our website at www.cleantech-norfolk.co.uk/terms-conditions and available on request.
    2. By booking, client acknowledges opportunity to review. Failure to read does not exempt application.
30. Acceptance
    1. By booking, client confirms they have read, understood, and agree to these Terms & Conditions.